My child can return, will the direct debit be restarted?
We will restart your direct debit for ONE MONTH ONLY and take a one off payment covering classes between 18 May and 18 June of £16 for stage 1 and £24 for stage 2.
Will we always have to pay for classes in this way going forward?
We will be retaining our direct debit process however we see this as a temporary measure until June 2021. We will be looking to bring back a full programme in August should restrictions allow and we will inform all customers beforehand.
What if my child misses a class?
We cannot refund any classes that your child misses for any reason, including self isolation, or, for children resident in a local authority other than North Ayrshire if restrictions limit travel.
Payment freeze option
For this time period only we are offering a payment freeze option should you not want to return at this time. We will not take your June payment but your child will keep their place until after summer. If you wish to take advantage of this please email us on firstname.lastname@example.org before 14 May 2021. Your child cannot attend classes if you choose this option.
Vaccination centre information
National Centre Inverclyde is currently being used as a COVID-19 vaccination centre by NHS Scotland and we therefore may need to cancel classes as dates are confirmed. Your one off payment takes this possible cancellation in to account and there will be no refunds. The dates we have confirmed are: Monday 7 June to Thursday 10th June inclusive. You will receive an email about this if your child's class is affected.
What if I want to stop coming to classes?
We would advise you to notify us in writing that you wish your child to be removed from the class list. Once you have been removed from the class list, if you ever wish to return you will be classed as a new customer.