Reopening information and FAQs

This page is being updated regularly to keep up with new guidance from the Scottish Government.

Before your visit 

  • Please don’t visit the centre if you feel unwell or have COVID-19 symptoms.  For more information on the symptoms of COVID-19 and what to do if you feel unwell visit here.
  • You now need to pre-book.  In addition to booking fitness classes, you’ll also need to book your fitness suite session in advance.  Due to physical distancing measures we have limited capacity for activities and you will only be allowed access if you have a booking – there will be no walk-ins accepted under any circumstance.  You can book for your individual training session using our online booking system or contacting reception by phone. For more information check out our FAQs at the bottom of this page.
  • No changing rooms will be available so travel light and come ready to work out.

For detailed information and for any questions please have a look at the FAQs below. If, after this, you still have some questions please contact us on inverclydeenquiries@sportscotland.org.uk and one of the team will get back to you.

Are you accepting new members?

Yes.  In order to join you must phone our customer service team on 01475 674 666 to start the process.  Please do not visit reception in person at this time.

The team will set you up with an account and your online booking account, you will then receive an online induction video to watch and a timeslot for your first visit where you will fill in your paperwork at a designated station within the reception area.

 

When will my first payment be taken?

Those members who have not frozen their memberships will have their first direct debit payment taken on 1 May 2021 following our reopening on 26 April.  Those who have frozen their memberships will not have a payment taken until 1 July 2021 and they cannot use the fitness suite until this date unless they tell us they wish to return. 

Frozen memberships

All frozen members will have their direct debits automatically reinstated and payment will be taken on 1 July 2021.  If you wish to cancel your membership please do this prior to 20 June 2021 - you can email us at inverclydeenquiries@sportscotland.org.uk and cancel your direct debit with your bank.

 

What activities do I have to book?

You will be required to book in for fitness classes and fitness suite visits. Please note, these bookings are for individual training sessions and no group training sessions can take place.  Our fitness team will always be present to ensure social distancing is adhered to.  You can book 1 class and 1 fitness suite session maximum per day.

Why do I have to book?

Capacity of the fitness suite and classes are restricted by guidelines on safety, room size and physical distancing guidance. We also use your booking information plus you accessing the fitness suite with your access band for Test and Protect information.

How do I book?

You can book online by visiting our online booking system here.  You can also contact our reception by phone.  Only members can book classes at the moment.

I haven’t used the online booking system before, how do I access it?

We know that a lot of members won’t have used the online booking system previously – if you have then you are good to go and are able to book sessions and classes as normal. For those members who don’t have an online account you will be required to register for this which requires a unique access code to be sent to you. Our team will be able  to send this email to you if you let us know. The email is sent from the address ‘no-reply@elitelive.co.uk’ with the subject line ‘Inverclyde Centre Internet Membership’

Once you have this information you are able to register an account. We have created a step by step guide for you to follow if you have any difficulties. Please download this here.

I can only book fitness suite slots for on-the-hour but this doesn’t suit me

Our fitness suite slots are ARRIVAL slots. You can arrive ANY TIME within that time slot and then stay to train for 1 hour. This is to reduce the amount of traffic through the centre at the same time.

How long is my session for?

At the moment we are limiting fitness suite sessions to 1 hour and will monitor this as we start to welcome everyone back.

Is there a limit to the number of sessions and classes I can book?

Yes, at the moment you can only book 1 fitness suite session and 1 class per day.  This gives all of our members the opportunity to come back.

I can no longer make my booking, do I need to let you know?

Yes please!  It will help us offer your place in a class to others if you cancel with us in advance. Please phone the centre to do this.

For the health and safety of the customers/visitors and staff, we are recording the name and contact details of everyone who enters to support NHS Scotland’s efforts in tackling COVID-19. This data will be collected, stored and disposed off in line with the current Government Guidance. See the Scottish Government website for more information https://www.gov.scot/publications/test-protect-multi-sector-guidance-collection-customer-visitor-contact-details-july-2020/pages/4/   The process of gathering data is dependent on the customer group and may utilise existing systems, further information is available on request.

I am not a member but use PAYG classes – How can I get involved?

We won’t be able to provide classes for PAYG customers at this current time but we hope to be able to do this very soon. We will let you know when this service will resume on social media and via email.

Can I join as a new member?

Yes.  You must phone our team on 01475 674 666 and they will set up your account and talk you through next steps.

I am a gym only member - can I book and pay for a class?

Yes.  As a gym only member you can now phone and book a class and you must pay for this booking over the phone, no bookings or payments will be taken at reception.  You can book 6 days in advance for classes.  Classes at £4 for 1 hour and 45 minute classes and £3 for 30 minute classes.

Can I upgrade my membership to include classes?

Yes, if you are already a gym only member then you can upgrade your membership to standard membership for an extra £10 per month which works out at less than one class per week.  Please do this over the phone or in writing to the centre.

 

Is there anything I need to know before I arrive?

We will be operating a one way system through the centre so please follow the signage and the fitness team will be on hand to help you. Please travel light as the changing rooms won’t be open – so come ready! There will be a toilet available to use. Please also bring your own bottle of water as no water coolers will be available. There will be a small number of lockers outside the changing rooms, these require a padlock to secure. You must also wear a face covering throughout the centre until you reach the fitness suite or studio.

I've misplaced my access band, what should I do?

You cannot enter the fitness suite without your access band.  Please phone or email in advance of your visit and order a new one.  These cost £5 which will have to be paid over the phone.  Our staff will then let you know where you can pick your new band up.

Will the equipment be the same? 

A small amount of equipment may have been removed or is marked as out of use to accommodate new protocols to manage social distancing and infection control. Please speak with a member of the fitness team for further information.

Will staff still be available to help with a programme? 

Our fitness team will be on the fitness suite floor at all times for any support you might need but will be unable to help train or provide programmes at the moment.

Is there a time limit on my visit to the gym?

Yes.  For now we are limiting fitness suite sessions to 1 hour.  This is to allow us to manage the amount of people in the centre and fitness suite but we will monitor this as we reopen and make changes where necessary.

PLEASE NOTE: Indoor fitness classes will restart on Monday 17 May 2021.  

I usually pay as you go, can I book?

At the moment our members (standard and gym only) are the only ones who can book and attend classes.  We will be monitoring this as we reopen and hope to welcome everyone back soon.  We will provide dates once we know them. 

Is there anything I need to know before I arrive?

We will be operating a one way system through the centre so please follow the signage and the fitness team will be on hand to help you. Please travel light as the changing rooms won’t be open – so come ready! There will be a toilet available to use. Please also bring your own bottle of water as no water coolers will be available. There will be a small number of lockers available outside the changing rooms, these require a padlock to secure. You must also wear a face covering throughout the centre until you reach the fitness suite or studio.

Do I need to bring my own equipment?

Where possible for classes such as pilates, it would be great if you can bring your own mat however we will have mats available.  Our mats and other equipment will be cleaned beforehand and then we will ask for you to place them in a separate place when leaving the class in order for us to clean everything.

Where can I view the class timetable?

The class timetable is available to view here.

My favourite class isn’t running or has changed times – why is this?

Due to current circumstances we are unable to run a full class timetable and it does have to operate differently to how it was before to allow for cleaning of the studios between classes. If you find you are unable to use your membership at the moment due to changes in time then you have the option to freeze your membership until 30 June 2021. You can unfreeze it up until then once our class timetable is able to expand.

 

We have set up a new page with specific recreational gymnastics information.

This will be updated as guidance changes.

The programme is due to return for current members on 18 May 2021.

Gymnastics restart information and FAQs

Are you operating with different opening hours?

Opening hours

Fitness Suite opening hours is as follows:

Monday – Friday               0600 – 2100, last admission 2015
Saturday/Sunday              0800 – 2100, last admission 2015

Will the café be open?

The café or bar area will not be open at the moment and we will not be providing seating for anyone at the time being.  Please arrive on time for your slot or class and afterwards please exit the building promptly.

Can we visit reception?

We are keen to keep face to face interactions as low as possible at this time to ensure everyone's safety.  You should not need to visit reception for anything during your visit but if you do have a query then please email us or phone.

Date published: 02 September 2020
Date updated: 03 June 2021